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Showing posts from July 15, 2012

Humor Me: Truth in customer service

Thank you for calling customer service. Your call is important to us. Press “1” for English, “2” for Spanish or “3” for the language of truth. BEEP. You’ve selected the language of truth. Please choose from one of the following options, all of which will lead to a message that says “we apologize for the inconvenience, but we are currently experiencing an unusually high call volume.” Actually, today’s call volume is about normal. But we recently reduced our support staff by a third and outsourced much of the work to an understaffed call center in Bangalore, India. No, I’m not kidding. If you get to talk to a representative, ask about the mausoleum of Ibrahim Adil Shah II or how the Bangalore Royal Challengers cricket team is doing. This call may be monitored for quality assurance, which means we want to ensure that our customer service reps are doing real work and not chatting with you about something they saw on TMZ or their home-based business pyramid scheme. That sor